GIDGEGANNUP MEDICAL CENTRE PRACTICE INFORMATION SHEET
1. INTRODUCTION
Gidgegannup Medical Centre is located on Toodyay Road in the beautiful town Gidgegannup. It is easily accessible to people living in Gidgegannup, Morangup, Wooroloo, Toodyay, Chidlow, Mt Helena, and surrounding communities. It provides comprehensive medical service as a primary care provider, and we are very passionate about the health of our community.
The practice has experienced GPs, Psychologist, pathology on site and pharmacy next door. It’s accredited for training of GPs and medical students and supported by a dedicated team of practice staffs, registered nurses and receptionists.
2. BILLING
Gidgegannup Medical Centre offer BULK BILLING for all consultations to everyone with Medicare and DVA card for services that are covered under the Australia Medicare and DVA services. Services not covered by Medicare are delivered as private service, some of which are listed below. Procedures such as minor surgery and iron infusion continue to attract out of pocket cost, but at a very low cost to our patients.
The following services attract FULL private fees:
• Workers Compensation
• Commercial Drivers Licence Medicals
• Firearm Health Assessment
• Insurance Reports/Medical exams
• Pre-employment Medicals
3. BOOKING APPOINTMENTS
You can make appointment to see any of our doctors by the following methods:
• Telephone call (6147 6030)
• Online via Hotdoc (https://www.hotdoc.com.au/)
• Our website: www.gidgegannupmedicalcentre.com.au
Alternatively, you can walk-in.
Please note that there might be a longer wait when you walk-in as priority is given to patient who have appointments.
URGENT APPOINTMENT: We request you to always inform our receptionist about the urgency of your appointment when necessary.
4. SERVICES PROVIDED
Our professional team of AHPRA registered physicians and nurses are equipped to handle a comprehensive range of urgent medical conditions and injuries, routine illnesses, and general medical services. In addition, we provide the following specialised services:
• Antenatal & Post-natal care
• Aboriginal Health Service
• Laboratory on site
• Workers Compensation
• Travel Medicine
• Skin Cancer Clinic
• Women’s health & Family Planning
• Wound care
• Youth & Adolescent Health
• Men’s Health
• Child Health and Immunization
• Vaccinations
• Employment Medicals
• Drivers Medicals
• Health Assessments
• Trauma Management
• Minor surgery including suturing & removal of lesion
5. BUSINESS HOURS
Monday – Friday: 8:30 am – 5:00 pm
Saturday: 08:30 am – 1:00pm
Sunday and Public holidays: closed.
6. AFTER HOUR SERVICES
For afterhours care please go to St John of God Hospital in Midland (1 Clayton St) emergency department. Alternatively, you may call Dial A Doctor after hour Locum agency on 1 300 030 030.
Information on how to access afterhours care, including the potential for out-of-pocket expenses, is available:
• On our afterhours Telephone (answering machine) message
• On a sign on our practice entrance visible from outside
• Practice website
7. PRIVACY
Gidgegannup Medical Centre complies with the Privacy Act 1988 which requires that patients give consent to Medical Practitioners for the collection, storage, use and disclosure of their health information.
You will be required to collect, read, and sign our privacy statement on your first visit. Our privacy statement describe how we collect, store, use and disclose your health information.
8. PATIENT RIGHTS
The practice staff members respect the rights and needs of all patients.
No patient is refused access to clinical assessment or medical treatment based on gender, race, disability, aboriginality, age, religion, ethnicity, beliefs, sexual preference or medical condition. Our practice has implemented provisions to assist all patients to access our services including Interpreter service.
Kindly inform the Receptionist if you require an interpreter.
9. COMPLAINTS
In our practice, customer satisfaction and patient experience is important to us. All patients have the right to complain if they feel the service, they received did not meet their expectations.
The practice request that you register complaints either verbally to staff, in writing (letter) or via our suggestion box addressed to the Practice Manager. You should feel free to complain anonymously if desired.
It is the responsibility of Practice Manager to collect, investigate and handle complaints.
10.COMMUNICATING WITH YOU ABOUT YOUR SIGNIFICANT RESULTS/SPECIALIST REPORTS
Patients are encouraged to make an appointment to receive the results of their investigation in person at the time when the test is requested.
Where we need to communicate to you about your investigation result or specialist report, the Receptionist and the Practice Nurse are given responsibility to contact you to ask you to make appointment to see the GP. This is usually done by SMS or telephone in the first instance, especially for urgent matter that require the patients to return for review and treatment.
Where there is difficulty in contacting you by telephone to return for abnormal results and or reports, your next of kin will be contacted to help contact you. If the attempt to contact you and next of kin failed at the 3rd attempt, a letter will be written and sent by Registered mail to your address. This will involve 1st, 2nd, and final letter.
11. REMINDER SYSTEM FOR PREVENTIVE CARE
Our practice health management system has a reminder function which is utilised by our staffs in the following ways:
• Care plans and cycle of care
• Follow up and monitoring of significant abnormal results, reports and clinical conditions.
• Health assessment
• Immunizations e.g., Pneumovax
In our practice, the practice nurse has the responsibility to action recalls that are due.
When your name comes up on the reminder list and you have not been seen or the reason for the reminder has not been addressed at your recent visit, a reminder message will be sent to your mobile number multiple times and if you do not make an appointment, you may receive a phone call from our staff and a letter may be sent to you through the mail especially for those with no mobile phone number.
Where there is difficulty in contacting the patient by 1st written letter and telephone call to return for recall will be made, if still no response a 2nd and final letter will be sent. The final letter will offer the patient the options to opt out of the recall system for this reminder.
12.Access to your Preferred GP
We are aware that our patients may prefer to see the same doctor of their choice. You can do this by letting our receptionist staff know your preference when you make your booking.
If you call to speak to your doctor, our receptionist will take your message and pass it on to your doctor. Depending on the urgency of the matter and your doctor availability, a return call will be made to you as soon as possible.
13.Home Visit
If you require a visit at home, one of our GP’s may be able to attend to you. To request, please talk to the reception staff who will then speak to the doctor for this to be arranged for a time that is convenient for you and the doctor.